Privacy Policy

Effective Date: 3/10/2025

1. Introduction
Welcome to Nevada Countertop Supply and West Coast Countertops ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services.

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2. Information We Collect
We collect the following types of personal information:

• Contact Information: Name, address, phone number, and email address.

• Transaction Information: Details related to orders, deliveries, and installations.

• Payment Information: Billing and payment details when applicable.

• Cookies & Tracking: We use cookies to improve website functionality and user experience.

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3. How We Use Your Information
We only use your information for the following business purposes:

• Processing orders, scheduling deliveries, and coordinating installations.

• Sending SMS notifications about order status and appointment reminders.

• Responding to customer inquiries and providing support.

• Maintaining order history and records for up to 10 years.

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4. Data Sharing & Security

• No Third-Party Sharing: We do not share, sell, or rent your personal data to third parties.

• Data Storage: We securely store order data in our project management software, Moraware.

• Retention Period: Customer data is retained for up to 10 years for business record-keeping.

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5. Your Rights & Choices

• Access & Updates: You may request updates or corrections to your personal information by contacting us at admin@countertopsupply.com.

• Data Retention: Order details and history are retained for record-keeping and cannot be deleted before the retention period expires.

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6. SMS & Communication Policy

• We only send transactional SMS notifications related to orders, deliveries, and installations.

• SMS messaging is a default part of our service; customers do not need to opt in separately.

• If you have concerns regarding SMS communications, contact us at admin@countertopsupply.com.

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7. SMS Terms & Conditions
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Nevada Countertop Supply and West Coast Countertops. This includes SMS messages for appointment scheduling, order status updates, installation notifications, and billing notifications.

• Messaging frequency may vary.

• Message and data rates may apply.

• To opt out at any time, text STOP.

• For assistance, text HELP or visit our website at countertopsupply.com.

• See our Privacy Policy at https://www.countertopsupply.com/privacy-policy for more details.

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8. Cookies & Tracking Technologies
We use cookies to improve our website experience. By using our website, you consent to our cookie policy. You can manage cookie preferences through your browser settings.

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9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

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10. Contact Information
If you have any questions about this Privacy Policy, you can reach us at:

• Nevada Countertop Supply & West Coast Countertops

• Email: admin@countertopsupply.com

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By using our website and services, you agree to the terms outlined in this Privacy Policy.